Learning from Anyone and Everyone - Good Bosses Do
You can learn from anyone- and everyone. As a leader, you see only the top layer of things and upward. You are the part of the iceberg that is visible, but what keeps you afloat is what is underneath. When I first come as a new leader to an organization, I spend a lot of time in management by walking about (actionable listening activities, such as the Reverse Evaluation will spring from that but not first). I need to understand more of what is holding me up -- or not). I almost always start with the cleaning crew; I make friends with them, a collegial relationship that becomes long-term and daily. If there are problems they see that I do not, they quickly bring them to my attention without hesitation. Learning from a cleaning crew, janitors, security guards keeps the iceberg from melting, keeps your head peeking over the top afloat. The head of security at one installation and I developed a very close collegial relationship, and he helped me with things, like a ...